How can I view the status of my order?
Customers who placed their orders online can check the status of their orders bylogging in to their accounts on our website or can also call us on +34.680.609.894
How long will it take to receive my order?
All in stock items are normally shipped within 72 hours from the date of receipt of your order. However, depending upon stock availability the shipping time may exceed to 15-25 days for which you will be notified well in advance. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
Please contact us via phone +34.680.609.894 or email Sales@collectorsheritage.com and we can suggest alternative payment methods.
Do you accept Paypal?
Currently we are accepting Paypal, however we have had to remove certain products from our website that are in violation of Paypal's acceptable use agreement which prohibits the use their services for the sale of firearms, weapons or knives.
What is a backorder?
A backorder is an item that is not in stock at the time the order was placed. The item is usually shipped to you within 30 days. Backorders are not charged to your credit card until shipped, with the exception of prepaid orders (payment by check or Paypal) which will be held as credit balances until the item(s) ship from our warehouse. Backorders are always shipped first, in the order they were received. If you wish to cancel a backorder please call customer service at 800-883-8838. Prepaid orders will then be refunded in the same manner the payment was originally made.
What is your return policy?
You can return anything unused within 30 days for a refund or exchange, whichever you prefer. After 30 days we will repair or replace items that have manufacturing defects.
What are your shipping methods?
The preferred way at this time is DHL and TIPSA since we are able to track the delivery of your order.
What are your shipping charges?
Regular ground shipping costs are based on order total and you have to update them at the end of your order. For expedited shipping options, these additional fees apply (does not include Saturday delivery): Next Business Day is available for $25.00 extra per package. 2 Day Shipping is available for $15.00 extra per package. 3 Day Select is available for $8.00 extra per package. These fees exclude Alaska, Hawaii and International Orders.
Do you ship internationally?
Yes we do. For International Orders you will be contacted with the appropriate shipping fees for approval before shipping.